Shipping and Returns
FREE Shipping Over $50
We do our best to ship all items the next business day. We use Canada Post as our primary shipping provider. We offer flat rate shipping of $12.95 and free shipping on orders over $50, excluding taxes.
However, Canada is a huge country and not all regions can be accommodated. Unfortunately the free shipping offer does not extend to the Northwest Territories, Nunavut or the Yukon. If you are located in one of the Territories please call us to arrange shipping. Shipping calculations are based on size, weight and the postal code it is being delivered to. We ship all packages from our warehouse in Concord, Ontario. We also reserve the right to exclude over sized or over weight items from the flat rate or free shipping offers.
We ship to Canadian addresses only.
30 Day Satisfaction Guarantee
We are confident that our products will perform as described and benefit you, so we offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase for any reason simply return it for an exchange or refund. Before you send it back however, we do require a RA (Return Authorization), so that we can properly credit your account. Shipping for returns is at your expense unless we have made an error on your order. All products must be returned in clean, sellable condition.
To be begin the returns process, log in to your account and view the order with the item you would like to return. You can then specify the details and submit a request.
Items returned after 30 days are subject to a 15% restocking fee. Items may not be returned after 90 days, except for manufacturer’s defects covered under warranty.
Please note, it can take up to 3 weeks to fully process a refund. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card company to process the credit. We will forward you the refund confirmation the day we do it.