Warranties and Disclaimers
We are confident that our products will perform as described and benefit you, so we offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase for any reason simply return it for an exchange or refund. Before you send it back however, we do require a RA (Return Authorization), so that we can properly credit your account. Shipping for returns are at your expense. Products must be returned in clean, sellable condition.
To be begin the returns process, log in to your account and view the order with the item you would like to return. You can then fill in the Return Request information and submit the request.
Items returned after 30 days are subject to a 15% restocking fee. Items may not be returned after 90 days, except for manufacturer’s defects covered under warranty.
Please note, it can take up to 3 weeks to fully process a refund. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card company to process the credit. We will forward you the refund confirmation the day we do it.
Unless otherwise specified, all of our products have a 1 Year Warranty against manufacturer’s defects. Livvita reserves the right to repair or replace the product. Warranties are null and void in cases where products were used outside of their intended uses set out in their respective user guides or instructions. If your product is under warranty, please call us before submitting a Return Request. 1.800.609.2204
All content found on this website, including: text, images, audio, or other formats were created for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or whether or not a new therapy or exercise is appropriate for your condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
Doctor’s Advice Required
Products designated as “Doctor’s Advice Required” will require special instruction from a healthcare provider in order to use them. Please do not purchase these products unless your healthcare provider will provide you the exact levels or settings you need for your specific condition.